🔥MEGA SALE - BUY 2 GET 50% OFF *Details

Festival 30/4-1/5 *Details


👉 From 22 - 28/04/2024
Buy 2 get 50% off online exclusive collection
Code: MEGA50

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From 22/4-1/5 💛 Code E500 -500K for order from 1.700 💛 Code E1000 -1000K for orders from 3.400 💛 Code E1500 -1.500K for orders from 5.1000

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I am having trouble applying my promotion code

Firstly, ensure that your purchase meets the Terms & Conditions listed on the voucher.
• Expiry date
• Minimum Spend amount (if applicable)
• Whether the voucher applies to sale items or excludes particular styles and collections.
Voucher codes are not case sensitive, please be sure there are no spaces between characters when you enter. For codes with a zero ‘0’ or an ‘O’ (letter), make sure you are entering the correct character. Ensure that once the code is entered you hit the "apply" button to the right of the field. If you do not hit ‘apply’ your discount will not calculate.

I have signed up an account. When will I receive my Welcome Code?

Once you sign up an account, you will receive within 30 minutes a Welcome Email containing your VND 300,000 code for first order above VND 1,500,000. Please check your Spam and Junk Folders as sometimes emails may be diverted to these folders automatically.


How long will my order take to reach me?

Standard Delivery service usually takes between 5-7 business days, but it is dependent on your location

How much are shipping and packing?

For Standard Delivery service, we charge a VND 10,000 fee on orders under VND 1,500,000. On orders from VND 1,500,000, Standard Delivery Service is FREE.
For Click and collect in-store order, there is no shipping fee apply, irrespective of the value of the order.

How can I track my order?

We endeavour to dispatch your order within the next 2 working day, after receipt of your order and payment. All orders will be sent via GHN Express Service.

Do you post orders to addresses outside Vietnam?

No. At present, Triumph Online Boutique Vietnam (vn.triumph.com) will send goods only to addresses within Vietnam.

If I am outside of Vietnam, can I still place an order online?

We are more than happy for you to do so, provided your shipping address is within Vietnam. You can input your billing address different than your shipping address. Remember your order will be billed in VND.


Can I change my mind once my order is processed?

Once your order has been completed in the system, the only changes we can make are to cancel your order or to swap a size or colour (provided the swapped colour is of equal value) within 30 minutes. However, if your order has been dispatched, we are unable to amend or cancel your order. Contact us by email at custcare.vn@triumph.com or Live Chat in order to make these arrangements.

What payment forms do you accept?

Triumph Online Boutique Vietnam (vn.triumph.com) accepts payment methods as following:

Is my payment secure on your site?

Payments are processed via payment gateway provider service, which means your financial transaction happens within the bank’s secure environment and not on this website. Your credit card details are not stored on this website.

My credit card details are not being accepted. Why would this be happening?

Please check:
• There are no spaces between digits
• Your card has not expired
• You have entered the correct security code (the last 3 digits of the number that appears on the signature panel)
If you are still experiencing difficulty, please check with your card issuing bank. If problems continue, contact the Customer Service team by email custcare.vn@triumph.com or Live Chat.

How do I know if my payment has been accepted?

When your payment has been successfully processed, you will receive an email indicating the contents and value of the order, and the current order status.

What if there's an error during the payment process?

If there is an error during payment processing, no email will be sent to you. The contents of your shopping cart will remain as you had selected and will be restored next time you log in to Triumph Online provided you have shopped through your account. For peace of mind, please check your Credit Card records to confirm that no payment has been made from your account. There was an error but the system won’t let me try payment again. Sometimes if there is an error it will lock the transaction. An error message will pop up saying you need to call the Customer Service team. Please contact us by email at custcare.vn@triumph.com or Live Chat.

Do you place items on back order?

Unfortunately, we do not have the facility to place items on back order. If in the unlikely instance that your order has been processed but we do not have an item, we will refund the account from which the purchase was made. You will receive an email advising that this has been completed.


How long do I have to return my garments?

You have 14 calendar days from the purchase date to return your items to Triumph.

Where is the return information/form?

Please click here for the returns form, you will receive an email to explain how to return the products.

What if I want to Exchange rather than Refund?

We can certainly exchange a garment for you provided you want to exchange for the same style, just different colour/size. The value of the garment you wish to change to, needs also to be the same as the one you are returning. If you want to exchange an item not meeting those criteria, then we will raise a refund to your original method of payment account, leaving you free to re-purchase from the online shopping site at your leisure.

What is ‘original condition’?

‘Original condition’ means the garments are - Clean, unworn and unwashed, with all ticketing and labelling still attached to the garment/s, just as they were when you opened your parcel.

How will I receive my refund?

You will receive online store Return Credits gift card to be used for repurchases from our Triumph Online Boutique Vietnam (vn.triumph.com). You will be notified via email when the refund request has been verified.

How long does it take to process my Exchange/Refund?

Returns parcels can take up to 7 days to reach our warehouse and another 7 days for your exchange or refund to be processed. We therefore ask that you allow 2 weeks from the date you post your garments back to receive notification of your refund or receiving your new exchange parcel. If it has been longer than 2 weeks, please contact our customer care team with your original Order number at custcare.vn@triumph.com.


How do I measure my bra size?

Please refer to our sizing charts on the website if you need to determine your bra size. These size charts will give you a guide as to each size’s measurements, and help you determine your correct bra size. If you aren’t sure of your correct bra size, you can use our bra size calculator to help you determine your correct bra size and fit. Alternatively, you can read our fitting guidelines to help you measure your bra size, and for helpful tips to find the perfect bra.

How can I provide feedback about a product or your service?

We love to hear feedback from our valued customers. Send us feedback via our ‘Contact Us’ found here.

What kinds of bras do you sell?

We sell a variety of bras from push up bras, t-shirt bras, sports bras and minimiser bras. Our cup sizes range from ‘A’ cup being the smallest to ‘D’ cup being the largest. Our sizes range from 70-90 in VN sizing. To find out more about the types of bras we sell and what kind of bra to wear, visit our bra size finder.

How do I care for my bras?

To ensure your bras maintain their shape and have a long life, we recommend handing wash your bras with cold water and line drying in the shade. Washing and drying in electric washers/dryers can result in reshaping the bra and/or tears in the fabric due to the delicate nature of the construction. Additionally, we recommend storing your bras with both cups face up and the clasp shut. This will maintain the bra shape.

What is the difference between a Subscription and creating an Account?

When choosing to Subscribe you are giving permission for us to update you of our Special Offers, Latest Trends, New Styles and other exciting news from the World of Triumph. You are unable to log in to the Triumph Online shopping site if you only have a subscription. When you create an Account you are required to provide a ‘login’ and ‘password’ of your choosing. This will enable you to enjoy member’s privilege such as adding items to your ‘wishlist’, welcome offer and earn bonus points after any online purchases.

How do I create a new account?

1. Click here to "Create Account"
2. Fill in the online form and save
3. You will receive an email confirming you are a new account holder

I am having problems ordering through your site. What can I do?

Firstly, try refreshing your screen and clearing your browser’s cache and cookies in the browsing history. Our website is best supported through Google Chrome, Safari, Firefox or Microsoft Edge. If you are using an alternative browser (Internet Explorer) please check your browser version is up to date.

Where can I get further help if I need it?

Our Customer Service Team is available Mon-Fri, 09:00 am to 5:00 pm GMT+7 (Closed on Weekends & Vietnam Public Holidays). Simply email us at custcare.vn@triumph.com or talk to us via Live Chat.