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🔥 ONLINE OUTLET -50% OFF *Details

👑 LOVE YOU, BESTIE - 20% OFF *Details

14-17/3 - Buy sloggi get 25% off *Chi tiết

MEGA SALE BUY 2 GET 50% OFF

👉 From 13-31/05/2024
Get 50% off online exclusive collection
Applied for customer who have account
Code: MEMBER

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LOVE YOU, BESTIE

From 13-31/5/2024,
CODE: BESTIE
❣️ Buy 3 items - Get 20% OFF

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SLOGGI WEEK

👉 From 14 - 17/3, input code SLOGGI to get 25% off select styles

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COMPANY LEGAL

RETURNS

What items can be returned?

Triumph is committed to ensuring you are completely happy with your lingerie purchase. If for any reason you are unhappy with your ordered bra item(s) due to damaged or faulty goods, incorrect supply of order, simply return the bra item(s) in their original conditions with original tags within 14 days of the purchase date.Each order can only be request to return once.

Please note: For purchases on the Triumph Online Boutique (vn.triumph.com), we only allow refund in Online store Return Credits gift card to be used for repurchases from our Triumph Online Boutique (vn.triumph.com). Kindly note promo discount that has been applied or promotion campaigns and online store Return Credits gift card would not be refunded. For hygiene reasons, strictly no refunds or exchanges on any panties.

We are also unable to accept returned bra item(s) which have been worn, washed, or have had labels and tags removed. Any non-qualified and non-conforming returns will be rejected. You will be billed for the return shipping cost if you want the item(s) sent back to you. Otherwise, the item(s) will be disposed of.

How can I return bra item(s)?

Simply submit your details via our RETURNS REQUEST to start your return or exchange request in the return portal.

Returns Request Form

How to I request for an exchange for bra item(s)?

Exchanges are possible for an alternate colour or size of the same bra style. This is subject to stock availability and the exchange bra item(s) in our warehouse. Do allow 3-5 working days for the exchange arrangement to be completed. In the event if the stock is unavailable, the standard refund means via online store Return Credits gift card to be used for repurchases from our Triumph Online store will be processed instead. Please indicate in the form when raising the request using RETURNS REQUEST in the return portal. Do indicate the colour or size for the exchange. Items can only be exchanged once.


You may send the exchange bra item(s) package to our office address using trackable mail or courier. Return shipping costs would be borne by sender. We would not be deemed responsible should the return bra item(s) package is lost when non-trackable means are used to send the return bra item(s).


Triumph Online Returns
Số 2, Đường số 3, khu công nghiệp Sóng Thần 1, Phường Dĩ An, Thành phố Dĩ An, Tỉnh Bình Dương, Việt Nam
Working hours: Từ 09:00 đến 17:00, Thứ 2 đến Thứ 7
Phone: 06503742137

Where can we return the bra item(s) after receiving the return confirmation email?

You may send the exchange bra item(s) package to our warehouse using trackable mail or courier. Return shipping costs would be borne by sender. We would not be deemed responsible should the return bra item(s) package is lost when non-trackable means are used to send the return bra item(s).


Triumph Online Returns
Số 2, Đường số 3, khu công nghiệp Sóng Thần 1, Phường Dĩ An, Thành phố Dĩ An, Tỉnh Bình Dương, Việt Nam
Working hours: Từ 09:00 đến 17:00, Thứ 2 đến Thứ 7
Phone: 06503742137

How will I receive my refund
Please note: For purchases on the Triumph Online Boutique (vn.triumph.com), we only allow refund in Online store Return Credits gift card to be used for repurchases from our Triumph Online Boutique (vn.triumph.com). Kindly note promo discount that has been applied or promotion campaigns and online store Return Credits gift card would not be refunded. For hygiene reasons, strictly no refunds or exchanges on any panties.
When will I receive my refund?

For purchases on the Triumph Online shop, we only allow refund in online store Return Credits gift card to be used for repurchases from our Triumph Online store. Refund Credits gift card will be processed within 5-7 working days (excluding weekends and public holidays) from the date which we receive the returned bra item(s) at our warehouse. The online store Return Credits gift card will have a 3-month validity period for the date of issuance. We endeavour to process all return enquiries as soon as possible and you will receive a confirmation email as soon as we have processed your refund.

Need further help?

If you are unsure about returning your bra item(s) please do not hesitate to contact us via our Live Chat or custcare.vn@triumph.com, we will be more than happy to assist you